Privacy Policy

1. About this policy

Revie Experiences Limited ("Revie", "we", "us" or "our") provides travel services through hellorevie.com and other channels through which we communicate with our customers.

Our services include flight bookings, flight and hotel reservations for travel or visa applications, visa application support, travel insurance facilitation, travel document support and other travel-related services.

This Privacy Policy explains how we collect, use, share, store and protect personal information when you visit our website, contact us, place an order or use our services.

2. Information we collect

The information we collect depends on the service you request and how you interact with Revie. It may include:

We aim to collect only the information reasonably necessary for the service or purpose involved.

3. How we collect your information

We may collect personal information:

• directly from you when you search for a service, complete a form, place an order, upload a document or contact us;
• from a parent, guardian or another person authorised to provide information on your behalf;
• from airlines, travel providers, payment providers or other organisations involved in providing the service you requested;
• from official platforms where necessary to process or verify a service you requested; and
• automatically when you use our website through cookies and similar technologies where applicable.

4. How we use your information

We use personal information where necessary to provide and operate our services. This may include using it to:

• search for, process and fulfil flight bookings and other travel orders;
• prepare flight or hotel reservations requested for travel or visa purposes;
• provide visa application and travel document support;
• arrange or facilitate travel insurance and other travel services you request;
• provide information or documents to relevant service providers or authorities where necessary to complete the service you requested;
• verify your identity or information you provide;
• process payments and maintain transaction records;
• send booking confirmations, order updates and other service-related communications;
• respond to enquiries and provide customer support;
• prevent fraud, misuse and security incidents;
• operate, maintain and improve our website and services;
• meet legal, regulatory, accounting and record-keeping requirements; and
• send marketing communications where you have chosen to receive them or where otherwise permitted.

5. Why we are allowed to use your information

We process personal information in accordance with applicable data protection laws.

Depending on why we need your information, we may process it because it is necessary to provide a service you requested, because you have given consent where required, because we have a legal obligation, or because we have a legitimate business reason that does not override your rights.

6. Passport, NIN and other identity documents

Some Revie services require identity information or official documents before we can provide the service.

For example, a visa, passport or other travel document service may require a passport data page, National Identification Number, photograph, certificate or other supporting document.

Where the service requires information to be provided to an airline, embassy, consulate, immigration authority, government agency or another relevant organisation, we may share the information necessary to complete your request.

7. Who we share information with

We do not sell your personal information.

We may share information where necessary to provide the service you requested, operate Revie or meet a legal requirement. Depending on the service, this may include:

• Airlines and travel providers for flight searches, reservations, bookings, ticketing and related services;
• Hotels and accommodation providers where accommodation or reservation services are requested;
• Insurance providers where you request or purchase travel insurance;
• Embassies, consulates and immigration authorities where required for a visa or immigration-related service;
• Government agencies and authorised service providers where required for a travel document service you request;
• Payment providers where necessary to process or verify a payment;
• Technology and operational service providers that help us operate our website and provide our services; and
• Authorities where we are required to provide information by law.

8. International data transfers

International travel can involve organisations in different countries. As a result, information may sometimes need to be shared outside Nigeria to provide a service you requested.

For example, this may happen where a flight booking, visa application or other travel service involves a foreign airline, embassy, consulate, immigration authority, insurer or travel provider.

Where this happens, we handle the transfer in accordance with applicable data protection requirements.

9. How long we keep your information

We keep personal information for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, accounting, record-keeping or dispute-resolution requirements.

How long information needs to be kept can vary depending on the type of information and the service involved.

10. How we protect your information

We take reasonable technical and organisational steps designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No website, electronic transmission or storage system can be guaranteed to be completely secure.

11. Your privacy rights

Depending on the circumstances and applicable law, you may have certain rights in relation to your personal information.

These may include the right to:

• ask what personal information we hold about you;
• request access to your personal information;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete certain personal information where applicable;
• ask us to restrict certain uses of your information where applicable;
• object to certain uses of your information where applicable;
• withdraw consent where we rely on your consent to use information; and
• request a copy or transfer of certain personal information where applicable.

We may need to confirm your identity before responding to a request involving your personal information.

12. Cookies and similar technologies

Revie's website uses cookies and similar technologies for website functionality and may use them to understand how the website is used and improve the experience.

Your browser may allow you to block or delete cookies. Some parts of the website may not function correctly if certain cookies are disabled.

13. Children's information

Some Revie services may involve personal information about children, for example when a parent or guardian books travel or requests a travel document service for a child.

Information about a child should be provided by a parent, legal guardian or another person with appropriate authority to act on the child's behalf.

14. Third-party websites and services

Our website and services may link to or interact with third-party websites and services, including payment providers, airlines, hotels, insurers, embassies and government portals.

Those organisations have their own privacy practices and are responsible for how they handle information under their control.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time as our services, website or practices change.

When we update the policy, we will change the "Last updated" date at the top of this page.

16. Contact us

If you have a question about this Privacy Policy or how Revie handles your personal information, please contact us through our Contact page.